Privacy Policy

Introduction

BlueRay Newport Beach Pool Care respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

Information We Collect

We collect information that you provide to us directly when you request a quote, schedule a service, or communicate with us. This may include:

• Your name, address, phone number, and email address
• Property details including pool size, type, and access information
• Service history and preferences
• Payment information and billing details
• Communication records including emails, texts, and phone calls

How We Use Your Information

We use your information to provide and improve our services. Specifically, we use your information to:

• Schedule and perform pool cleaning and maintenance services
• Communicate with you about appointments, service updates, and billing
• Process payments and maintain billing records
• Send service reminders and seasonal pool care tips
• Respond to your questions and customer service requests
• Improve our services and customer experience

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who help us operate our business, such as payment processors and scheduling software
• With insurance companies if required for claims or liability purposes
• When required by law or to protect our legal rights
• With your explicit consent for specific purposes

Any third parties we work with are required to keep your information confidential and use it only for the purposes we specify.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. This includes secure storage of physical records, encryption of digital data, and restricted access to personal information within our company. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Understand which pages are most popular
• Improve website functionality and user experience

You can control cookie settings through your browser. Disabling cookies may limit some website features.

Email Communications

If you provide your email address, we may send you service-related messages, appointment reminders, and occasional tips about pool care. You can opt out of non-essential emails at any time by clicking the unsubscribe link in any email or contacting us directly. Please note that you will still receive essential service-related communications even if you opt out of marketing emails.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically maintained for at least three years. Payment and billing information is kept according to tax and accounting requirements.

Your Rights

You have the right to:

• Access the personal information we have about you
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal and business requirements)
• Opt out of marketing communications
• Ask questions about how we handle your information

To exercise these rights, please contact us using the information below.

Children's Privacy

Our services are intended for adults and property owners. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. For significant changes, we may also notify you by email.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: